Our devices
What does refurbished mean?
Refurbished means prepared for further use. Our pre-owned devices are cleaned and technically tested before sale. Check the specific listing for its configuration, condition and included accessories.
How do the cosmetic condition grades differ?
The cosmetic grade describes the appearance of the device. The listing explains wear and any individual characteristics. Our condition guide helps you compare grades; item-specific details remain important when choosing.
Which specifications and accessories will I receive?
Your selected version and the product page specify what is included. Check the processor, memory, storage, keyboard layout and accessories. If you need clarification, ask us before ordering.
What condition is the battery in?
Battery capacity in a pre-owned device can be reduced by age and use. A specific capacity or runtime applies only if expressly stated in the listing. Battery coverage is explained in our guarantee terms.
Which keyboard layout does my notebook have?
Select an available layout on the product page, for example German (DE), US English (US), French (FR) or Nordic (ND). The layout determines the printed keys. Changing the language in Windows does not change their physical labels.
Is Windows installed?
Windows devices are set up again. The product listing states which version of Windows and licence are included. Compare those details with the requirements of your software.
Is a certified data erasure report included?
Reinstalling Windows does not demonstrate certified data erasure. For retired business IT with specific erasure or documentation requirements, discuss a suitable process through our business IT partner.
Orders & payment
How do I choose the correct version?
Select an available configuration and condition on the product page. Check the basket summary, delivery address and payment method before completing checkout. Not every configuration is available in every cosmetic condition.
Which payment methods can I use?
Checkout shows the payment methods available for your order. Availability can depend on the device, destination or payment provider. See our payment information for an overview.
Can I change an order or delivery address?
Contact us as soon as possible with your order number and requested change. Changes may no longer be possible once processing or shipping has begun. PayPal orders use the confirmed PayPal address; changing it can require a new order.
Can I order for a business?
Yes. See IT for businesses for information. For several devices or specific requirements, contact us with your preferred quantity and specifications. The quotation or checkout confirms the available payment terms.
Delivery
Where do you deliver and how much does it cost?
Checkout shows the destinations and shipping charges available for your order. See shipping and delivery for more information. The specific offer and shipping method determine the applicable terms.
When will my order arrive?
Check the delivery information on the product page and in your order. Timing can depend on payment, availability and shipping method. Please include your order number when contacting us about an existing purchase.
Where can I find the tracking number?
When tracking is available for your order, the shipping information contains the details provided. If you cannot find it, contact us with your order number.
My parcel is damaged or incomplete. What should I do?
If possible, photograph visible damage to the parcel, packaging and device. Tell us what is damaged or missing and include your order number. Keep the packaging if possible while the issue is investigated. These suggestions do not affect your statutory rights.
Returns & service
How can a consumer withdraw from a purchase?
Consumers have a 30-day withdrawal period. The full conditions, start of the period and consequences are in our withdrawal policy. You may use the online withdrawal form or provide another clear declaration. Using the online form is optional.
Who pays for a return after withdrawal?
Click IT Remarketing GmbH bears the return costs under our withdrawal policy. Contact us to arrange the return method. The return address is Click IT Remarketing GmbH, Verwaltungsring 5, 04571 Rötha, Germany. Prior contact is not a requirement for a valid withdrawal.
Can I save the withdrawal form as a PDF?
Yes. Our PDF generator lets you fill in the form and optionally sign it. Downloading saves it on your device and does not automatically send it to us. Send the declaration yourself or use the online withdrawal form.
How does a guarantee differ from statutory warranty rights?
Statutory warranty rights cover your rights against the seller for defects. A guarantee is an additional voluntary benefit under its specific terms. It does not restrict your statutory rights. Read more about statutory rights and our guarantee terms.
How does the guarantee extension work?
Eligible notebooks and PCs priced up to €600, where indicated, include twelve months of guarantee cover. At purchase, you can extend to a total of 24 months for €34.90 or 36 months for €69.90 per device. The paid extension requires German billing and delivery addresses. The full guarantee terms, including battery coverage, apply.
My device has a fault. How do I get help?
Contact us with your order or invoice number and describe the problem. We will discuss the next steps. Back up personal data before sending a device. Do not send a damaged or swollen battery without arranging the safe process; see our safety information.
Still have a question?
We are happy to help. Include your order number if your question concerns a purchase.